Trust Wallet
Submit a ticket
Email Address
Environment
...
Mobile App
Browser Extension
N/A
Issue Type
...
Browser Extension Gas Fee Claims
Transaction
Security Issues
Token/Price
NFT
Swap
Buy Crypto
WalletConnect/DApps
Restoring my wallet
Staking
Partnership
Other
<label class=" control-label cf_transaction_1876582-label " for="helpdesk_ticket_cf_transaction_1876582">Transaction</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_transaction_1876582" name="helpdesk_ticket[custom_field][cf_transaction_1876582]"><option value="">...</option> <option value="Unable to Receive" data-id="67000821956">Unable to Receive</option> <option value="Unable to Send" data-id="67000821957">Unable to Send</option> <option value="Pending/Stuck Transaction" data-id="67000821958">Pending/Stuck Transaction</option> <option value="Wrong Address" data-id="67000821959">Wrong Address</option> <option value="Wrong Network" data-id="67000821960">Wrong Network</option> <option value="Cancel Transaction" data-id="67000821961">Cancel Transaction</option> <option value="Transaction History" data-id="67000821962">Transaction History</option> <option value="Forgot Memo or Destination Tag" data-id="67000821963">Forgot Memo or Destination Tag</option> <option value="Sent to Smart Contract" data-id="67000821964">Sent to Smart Contract</option> <option value="Network Fees" data-id="67000821965">Network Fees</option> <option value="Dust UTXO Error" data-id="67000821966">Dust UTXO Error</option></select> </div>
<label class=" control-label cf_trust_wallet_address_1876582-label " for="helpdesk_ticket_cf_trust_wallet_address_1876582">Trust Wallet Address</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_trust_wallet_address_1876582" name="helpdesk_ticket[custom_field][cf_trust_wallet_address_1876582]" placeholder="" size="30" type="text" /> </div>
<label class=" control-label cf_sender_or_recipient_1876582-label " for="helpdesk_ticket_cf_sender_or_recipient_1876582">Is the address you provided the sender or recipient</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582" name="helpdesk_ticket[custom_field][cf_sender_or_recipient_1876582]"><option value="">...</option> <option value="Sender" data-id="67000846560">Sender</option> <option value="Recipient" data-id="67000846561">Recipient</option></select> </div>
<label class=" control-label cf_security_issues_1876582-label " for="helpdesk_ticket_cf_security_issues_1876582">Security Issues</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_security_issues_1876582" name="helpdesk_ticket[custom_field][cf_security_issues_1876582]"><option value="">...</option> <option value="Wallet Compromised" data-id="67000821968">Wallet Compromised</option> <option value="Report Scam/Phishing Inquiry" data-id="67000821969">Report Scam/Phishing Inquiry</option> <option value="Stolen Funds" data-id="67000821970">Stolen Funds</option> <option value="Other" data-id="67000821971">Other</option> <option value="Watch Address Scam" data-id="67000835943">Watch Address Scam</option></select> </div>
<label class=" control-label cf_tokenprice_1876582-label " for="helpdesk_ticket_cf_tokenprice_1876582">Token/Price</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_tokenprice_1876582" name="helpdesk_ticket[custom_field][cf_tokenprice_1876582]"><option value="">...</option> <option value="Missing Token Logo/Price" data-id="67000821973">Missing Token Logo/Price</option> <option value="Number of Token Decreases" data-id="67000821974">Number of Token Decreases</option> <option value="Price Not Accurate" data-id="67000821975">Price Not Accurate</option> <option value="Custom Token" data-id="67000821976">Custom Token</option></select> </div>
<label class=" control-label cf_nft_1876582-label " for="helpdesk_ticket_cf_nft_1876582">NFT</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_nft_1876582" name="helpdesk_ticket[custom_field][cf_nft_1876582]"><option value="">...</option> <option value="Not showing on App" data-id="67000821979">Not showing on App</option> <option value="NFT not received" data-id="67000821980">NFT not received</option> <option value="Stolen NFT" data-id="67000821981">Stolen NFT</option></select> </div>
<label class=" control-label cf_swap_1876582-label " for="helpdesk_ticket_cf_swap_1876582">Swap</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_swap_1876582" name="helpdesk_ticket[custom_field][cf_swap_1876582]"><option value="">...</option> <option value="Funds Missing After a Swap" data-id="67000821983">Funds Missing After a Swap</option> <option value="Swap Not Working" data-id="67000821984">Swap Not Working</option> <option value="Wrong Value After Swap" data-id="67000821985">Wrong Value After Swap</option> <option value="Cancel Swap" data-id="67000821986">Cancel Swap</option> <option value="Balance Dex" data-id="67000821987">Balance Dex</option> <option value="Token Not Supported" data-id="67000821988">Token Not Supported</option></select> </div>
<label class=" control-label cf_buy_crypto_1876582-label " for="helpdesk_ticket_cf_buy_crypto_1876582">Buy Crypto</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_buy_crypto_1876582" name="helpdesk_ticket[custom_field][cf_buy_crypto_1876582]"><option value="">...</option> <option value="Purchase Unavailable" data-id="67000821990">Purchase Unavailable</option> <option value="Payment Declined" data-id="67000821991">Payment Declined</option> <option value="Unable to Verify Identity" data-id="67000821992">Unable to Verify Identity</option> <option value="Purchased Crypto Not Received" data-id="67000821993">Purchased Crypto Not Received</option> <option value="Refunds" data-id="67000821994">Refunds</option></select> </div>
<label class=" control-label cf_walletconnectdapps_1876582-label " for="helpdesk_ticket_cf_walletconnectdapps_1876582">WalletConnect/DApps</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582" name="helpdesk_ticket[custom_field][cf_walletconnectdapps_1876582]"><option value="">...</option> <option value="How to use WalletConnect" data-id="67000821996">How to use WalletConnect</option> <option value="WalletConnect Error" data-id="67000821997">WalletConnect Error</option> <option value="Unable to Connect to Dapp" data-id="67000821998">Unable to Connect to Dapp</option> <option value="Dapp Browser Missing" data-id="67000821999">Dapp Browser Missing</option> <option value="Dapp Inaccessible" data-id="67000822000">Dapp Inaccessible</option> <option value="Fake Dapp" data-id="67000822001">Fake Dapp</option> <option value="Dapp Not Working" data-id="67000822002">Dapp Not Working</option></select> </div>
<label class=" control-label cf_restoring_my_wallet_1876582-label " for="helpdesk_ticket_cf_restoring_my_wallet_1876582">Restoring my wallet</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582" name="helpdesk_ticket[custom_field][cf_restoring_my_wallet_1876582]"><option value="">...</option> <option value="Missing funds after restore" data-id="67000822004">Missing funds after restore</option> <option value="Lost Recovery Phrase" data-id="67000822005">Lost Recovery Phrase</option> <option value="Incorrect Recovery Phrase" data-id="67000822006">Incorrect Recovery Phrase</option> <option value="Watch Address" data-id="67000822007">Watch Address</option></select> </div>
<label class=" control-label cf_staking_1876582-label " for="helpdesk_ticket_cf_staking_1876582">Staking </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_staking_1876582" name="helpdesk_ticket[custom_field][cf_staking_1876582]"><option value="">...</option> <option value="Unable to Stake" data-id="67000822009">Unable to Stake</option> <option value="Unable to Unstake/Frozen" data-id="67000822010">Unable to Unstake/Frozen</option> <option value="Claim Rewards" data-id="67000822011">Claim Rewards</option> <option value="Token Pending" data-id="67000822012">Token Pending</option> <option value="Redelegation" data-id="67000822013">Redelegation</option> <option value="Report a Staking Error" data-id="67000822014">Report a Staking Error</option> <option value="BNB Staking" data-id="67000822015">BNB Staking</option></select> </div>
<label class=" control-label cf_partnership_1876582-label " for="helpdesk_ticket_cf_partnership_1876582">Partnership</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_partnership_1876582" name="helpdesk_ticket[custom_field][cf_partnership_1876582]"><option value="">...</option> <option value="Become a Partner" data-id="67000822017">Become a Partner</option> <option value="Dapp Listing Request" data-id="67000822018">Dapp Listing Request</option> <option value="Add New Token" data-id="67000822019">Add New Token</option> <option value="Blockchain Integration" data-id="67000822020">Blockchain Integration</option> <option value="Become a Validator" data-id="67000822021">Become a Validator</option> <option value="Press Outreach" data-id="67000822022">Press Outreach</option></select> </div>
<label class=" control-label cf_other_1876582-label " for="helpdesk_ticket_cf_other_1876582">Other</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_other_1876582" name="helpdesk_ticket[custom_field][cf_other_1876582]"><option value="">...</option> <option value="Legal / Law Enforcement Inquiry" data-id="67000822024">Legal / Law Enforcement Inquiry</option> <option value="General" data-id="67000822025">General</option> <option value="Need to add the following blockchains:" data-id="67000822026">Need to add the following blockchains:</option> <option value="What is Trust Wallet" data-id="67000822027">What is Trust Wallet</option> <option value="Want to cash out fiat" data-id="67000827113">Want to cash out fiat</option></select> </div>
Choose the Coin or Token
...
Aeternity (AE)
Aion (AION)
Algorand (ALGO)
Binance Coin (BNB)
Bitcoin (BTC)
Bitcoin Cash (BCH)
Cardano (ADA)
Callisto (CLO)
Cosmos (ATOM)
Cronos
Dash (DASH)
Decred (DCR)
Digibyte (DGB)
Dogecoin (DOGE)
Ethereum (ETH)
Ethereum Classic (ETC)
EVMOS
Filecoin (FIL)
Groestlcoin (GRS)
IoTeX (IOTX)
Kava (KAVA)
Kin (KIN)
Kucoin Community Chain
Litecoin (LTC)
Nano (NANO)
Near (NEAR)
Polkadot (DOT)
POLYGON (Matic)
Ripple (XRP)
Smartchain (BNB)
Solana (SOL)
Stellar (XLM)
Tezos (XTZ)
Theta (THETA)
THORChain (RUNE)
Thunder Token (TT)
TomoChain (TOMO)
TRON (TRX)
VeChain (VET)
Zcash (ZEC)
Zilliqa (ZIL)
Not Supported
BEP2/BEP20 (Binance)
ERC20 (Ethereum)
ETC20 (Ethereum Classic)
GO20 (GoChain)
KAVA based tokens
POLYGON (Polygon Tokens)
SPL (Solana)
TRC10/TRC20 (Tron)
TRC21 (TomoChain)
TT20 (Thunder Token)
Avalanche (AVAX)
Terra Classic (LUNC)
Optimism (OETH)
Arbitrum (ARETH)
Huobi Eco Chain (HECO)
Fantom (FTM)
Other / Not Listed
N/A
Description
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